Privacy Policy

Last Updated: 28/05/2025

At Skull Caps, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or interact with our services.

1. What Information Do We Collect?

When you browse our website, place an order, sign up for our newsletter, or contact us, we may collect the following personal data:

Name, email address, phone number, and shipping address
Payment information (processed securely via third-party gateways; not stored on our servers)
Order history and preferences
Any other information you choose to provide when contacting us or completing forms

2. How Do We Collect Your Information?

We collect information in the following ways:

When you place an order on our website
When you subscribe to our newsletter or marketing emails
When you fill out forms, contact us for support, or leave feedback/reviews
Through cookies and tracking tools (see our Cookie Policy for details)

3. How Do We Use Your Information?

Your data is used to:

Process and fulfill your orders
Communicate with you about your order status
Improve website functionality and customer experience
Send you marketing emails and promotions (only if you have opted in, or placed an order)
Respond to support inquiries and feedback
Conduct promotions, surveys, or limited-time offers

You can opt out of marketing emails at any time by clicking the unsubscribe link in any message or contacting us directly.

4. Marketing & Communications

By placing an order or subscribing to our mailing list, you consent to receive marketing updates from Skull Caps, including new product releases, offers, and brand news. You may unsubscribe at any time via the link in our emails or by emailing hello@skullcaps.co.uk.

5. How Do We Protect Your Information?

We take your data privacy seriously and use the following safeguards:

Secure encryption (SSL) across our website
Secure payment gateways for all transactions
Regular website security updates and scans
Limiting access to personal information to authorised personnel only

6. Shipping & Address Accuracy

Customers are responsible for providing accurate shipping details. We cannot offer refunds or replacements for orders shipped to incorrect addresses due to customer error.

7. Third-Party Services

We do not sell, rent, or trade your personal information to third parties. Some data may be shared with trusted service providers (e.g., payment processors, delivery partners) solely for the purpose of fulfilling your order.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect or store information from anyone under this age.

9. Your Rights Under GDPR

If you are located in the UK or EU, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to marketing at any time
File a complaint with your local data protection authority

To exercise any of these rights, please contact us at hello@skullcaps.co.uk.

10. Data Breaches

In the unlikely event of a data breach, we will promptly notify affected users and report the breach to the ICO (Information Commissioner's Office) in accordance with GDPR requirements.

11. Unsubscribing & Contacting Us

You can unsubscribe from our emails at any time using the unsubscribe link in any message.
For questions or concerns regarding your data or this policy, please contact:

📧 hello@skullcaps.co.uk

Thank you for trusting Skull Caps. We’re committed to keeping your data safe while delivering quality products and service.

Let me know if you’d like this as a downloadable PDF or if you need a matching Cookie Policy to complete your compliance documentation.